How can the incident under investigation be documented on the back end?

Documenting and Managing Incident Investigations on the Back End

This will depend on the workflow of the investigation. However, on the back end, you can set up all the necessary analysis for the user to document the incident investigation. There are several functionalities that can assist, such as:

• Setting up sections with accordions to separate different parts of the investigation.

• Restricting visibility of the list of incidents per user by ringfencing their access.

• Relating incidents to other incidents registered by the same user.

• Launching other forms, such as the risk register, if the incident needs to be escalated.

• Adding an email chat so users can contact the reporter and keep all emails associated in one place.

• Creating tasks to resolve the incident, etc.